Refund & Returns Policy (MarkhorXsubs) 

Overview

At MarkhorXsubs, we sell digital subscription services. Since digital services are delivered electronically and cannot be returned like physical products, our refund policy is different from standard e-commerce stores.

By placing an order on our website, you agree to this Refund & Returns Policy.

Delivery (Digital Service)

  • All orders are delivered manually after payment verification.
  • After placing your order, please complete the bank transfer and send your payment proof (screenshot/Transaction ID) to our support.
  • Delivery time after verification: typically 10–60 minutes. 

Refund Eligibility

Refunds are only considered in limited cases, such as:

  1. Service not available: If the selected service/plan is unavailable and we are unable to provide a suitable alternative.
  2. Payment received but not delivered: If we receive payment but fail to deliver within a reasonable time after verification and cannot complete the order.
  3. Duplicate payment: If you accidentally pay twice for the same order (verified by transaction details). 

Replacement Policy (Primary Resolution)

In most cases, we provide a replacement instead of a refund.

  • If the delivered access has a verified issue that is not caused by customer misuse, we will offer a replacement where applicable.
  • Replacement timeframe: requests must be reported within 24 hours of delivery to be eligible.

Non‑Refundable Situations

Refunds will not be provided in the following situations:

  • Change of mind after purchase.
  • Customer provides incorrect information (wrong email/WhatsApp) or does not respond when we request required details.
  • Customer does not follow instructions (login/setup/household or device requirements, where applicable).
  • Issues caused by customer’s device, internet connection, or VPN/proxy usage.
  • The subscription works at the time of delivery but later stops due to platform policy changes, misuse, or customer actions (where applicable).
  • Discounted deals/sale items unless explicitly stated otherwise.

How to Request a Refund or Replacement

To request a refund or replacement, please contact our support team with:

  • Order number
  • Payment proof (screenshot/Transaction ID)
  • Description of the issue
  • Screenshots (if applicable) 

Review & Processing Time

  • We review requests within 24 hours.
  • If approved, refunds are processed via the most appropriate method depending on the payment channel and verification outcome.
  • Processing time may vary depending on bank processing.

Need help?

For refunds, replacements, and delivery support: